SURVIVAL SECRETS FOR NEW GROOMERS - Ear hairs
SURVIVAL SECRETS FOR NEW GROOMERS - Plucking ear hairs
"My grooming fees are $40.00," the groomer phoned me to say that the ears of the Maltese were normal when she sent it home. "The owner is claiming $150.00 veterinary fees from me as you said that the pus in the ear canal was caused by the groomer pulling out ear hairs and infecting the ear canal."
I told the groomer that I would not be able to state categorically that the cause of pus in the skin around the opening of both ear canals of the Maltese was her fault as I had not seen the puppy before grooming or just after grooming. I told the owner accordingly when she phoned me later.
The infection could be due to the Maltese scratching its ears after going home. Something may have irritated the ears at home. It was 2 days after grooming. A good defence lawyer would argue that the Maltese owner should have brought up this matter within 4 hours after grooming and not 48 hours later.
So, it was not possible for a veterinarian to certify that the cause was definitely due to the groomer in a court of law.
"Don't you have a check-list and a handing over inspection list for the owner to sign before taking over the groomed dog?" I asked the groomer. Apparently she did not have such procedures.
The veterinary fees were 4 times higher because the Maltese had to be put under general anaesthetic to clean up the pus. The lady owner and her mother were agitated every time the puppy winced in pain whenever the ears were touched. There was a large yellowish area of more than 4 sq cm. "Poor baby!" the mother felt as if she was stabbed in the heart whenever I touched the puppy's ears to examine them. Hard to believe that yellow pus could form within 48 hours after plucking of the ear hairs. It must be very traumatic or the solution used was very irritating or allergic for this puppy.
It was necessary to put the puppy under general anaesthesia so that it would not suffer pain. Hence the veterinary cost increased.
The owners wanted to claim from the groomer. I don't know what happened as I did not follow up. A check list or hand-over inspection with the owner would be useful to prevent misunderstanding.
"My grooming fees are $40.00," the groomer phoned me to say that the ears of the Maltese were normal when she sent it home. "The owner is claiming $150.00 veterinary fees from me as you said that the pus in the ear canal was caused by the groomer pulling out ear hairs and infecting the ear canal."
I told the groomer that I would not be able to state categorically that the cause of pus in the skin around the opening of both ear canals of the Maltese was her fault as I had not seen the puppy before grooming or just after grooming. I told the owner accordingly when she phoned me later.
The infection could be due to the Maltese scratching its ears after going home. Something may have irritated the ears at home. It was 2 days after grooming. A good defence lawyer would argue that the Maltese owner should have brought up this matter within 4 hours after grooming and not 48 hours later.
So, it was not possible for a veterinarian to certify that the cause was definitely due to the groomer in a court of law.
"Don't you have a check-list and a handing over inspection list for the owner to sign before taking over the groomed dog?" I asked the groomer. Apparently she did not have such procedures.
The veterinary fees were 4 times higher because the Maltese had to be put under general anaesthetic to clean up the pus. The lady owner and her mother were agitated every time the puppy winced in pain whenever the ears were touched. There was a large yellowish area of more than 4 sq cm. "Poor baby!" the mother felt as if she was stabbed in the heart whenever I touched the puppy's ears to examine them. Hard to believe that yellow pus could form within 48 hours after plucking of the ear hairs. It must be very traumatic or the solution used was very irritating or allergic for this puppy.
It was necessary to put the puppy under general anaesthesia so that it would not suffer pain. Hence the veterinary cost increased.
The owners wanted to claim from the groomer. I don't know what happened as I did not follow up. A check list or hand-over inspection with the owner would be useful to prevent misunderstanding.
posted by Sinpets.com | 6:37 AM
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